Front Desk Support Analyst

Are you the go to person when it comes to problem solving? Are you a tech savvy, customer service professional or administrator who loves staying organised and making sure customers walk away smiling?

We’re recruiting a Front Desk Product Support Analyst — a quick-thinking multitasker to be the friendly first face of our Product Consultant team. If you love learning new software, enjoy variety in your day, and want to be at the heart of an innovative, tech-driven environment, this could be your next big move.

In this role, you’ll be the first point of contact for our customers making sure every interaction runs smoothly and leaves a positive impression. You’ll follow up with users after system rollouts to ensure they feel supported, confident, and satisfied. Working closely with our Scientific Product Consultants, you’ll help bring new systems to life — from preparing documentation and coordinating logistics to providing hands-on support during rollouts.

You’ll be responsible for configuring software, setting up user accounts, managing permissions, and fine-tuning workflows. When issues pop up, you’ll log and triage them quickly, troubleshoot where you can, and escalate anything complex to our specialist teams. You’ll also manage our e-learning platform, track user progress, support virtual training sessions, and even lend a hand with product demos, proposals, and capturing customer requirements during the pre-sales process.

We are looking for experience in a customer support, technical support, or software-focused admin role. You’ll be confident picking up new tech quickly, with strong communication skills and a people-first mindset. You should be highly organised, detail-oriented, and comfortable managing several tasks at once. This role suits someone who enjoys working independently but also values being part of a collaborative, remote team. Fluency in English is essential, and extra languages are a bonus.

Join us and you’ll be part of a forward-thinking team where no two days are the same. You’ll build relationships, make a real impact on customer experience, and grow your career in a supportive and innovative environment.

The role is hybrid with two days in the office and 3 from home. Remuneration is £27k-£29k plus the opportunity to develop personally in a rapidly growing business with a global customer base.

If this sounds like you, apply now via the link and we will be in touch.

Good Luck